Returns & Shipping
Orders will be processed within 2-3 business days.
Hours of operation are Monday-Thursday 7AM-5PM.
During the summer months, ice packs and box liners are used to ensure your organic products stay fresh and vibrantly alive whilst in transit.
All orders under $60 will ship by FedEx 2nd Day Air, USPS Priority or UPS 2 Day depending on the location. All orders under $60 will ship for $10.
All orders over $60 are shipped via FedEx using 2nd Day Air. We charge a flat rate for shipping of $15 for all shipments in the continental United States.
Complimentary shipping on all orders $150+
We do not ship internationally at this time. Please visit our global partner websites.
REFUNDS & RETURNS
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number and to state the reason for the return.
To start a return, you can contact us at support@isunskincare.com.
You can always contact us for any return question at support@isunskincare.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns or Refunds of opened product are not accepted unless the product is deemed defective. If a product is deemed defective, a replacement will be sent along with a return label for the defective product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.