Returns & Shipping
Orders will be processed within 2-3 business days.
Hours of operation are Monday-Thursday 7AM-5PM.
During the summer months, ice packs and box liners are used to ensure your organic products stay fresh and vibrantly alive whilst in transit.
All orders under $60 will ship by FedEx 2nd Day Air, USPS Priority or UPS 2 Day depending on the location. All orders under $60 will ship for $10.
All orders over $60 are shipped via FedEx using 2nd Day Air. We charge a flat rate for shipping of $15 for all shipments in the continental United States.
Complimentary shipping on all orders $150+
We do not ship internationally at this time. Please visit our global partner websites.
REFUNDS & RETURNS
IMPORTANT NOTE
We make all-natural, wildcrafted and hand made products. Our products are made from the best ingredients available, but they may vary due to the fact that we have a number of sources we use based on availability. With that in mind, if you see a slight difference in color, texture, aroma or consistency; the product may not be defective.
Also, be certain to follow the Product Care Instruction to ensure to ensure the product performs according to expectations.
If you have any questions, please feel free to contact us for additional details.
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number and to state the reason for the return.
To start a return, you can contact us at support@isunskincare.com.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your order number and to state the reason for the return.
To start a return, you can contact us at support@isunskincare.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@isunskincare.com.
You can always contact us for any return question at support@isunskincare.com.
For products returned without cause, there will be a 20% Restocking Fee deducted from your refund. The restocking fee is necessary as we do not resell product that is returned as we can't guarantee its quality and freshness.
Damages and Concerns
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/Non-Returnable Items/Exchanges
Returns or Refunds of opened product are not accepted unless the product is deemed defective. If a product is deemed defective, a replacement will be sent along with a return label for the defective product.
Returns or Refunds of opened product are not accepted unless the product is deemed defective. If a product is deemed defective, a replacement will be sent along with a return label for the defective product.
If the original product is not returned, your credit card will be billed for the additional product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ISUN does not refund or pay for return shipping for products that were not deemed defective.
